Amazon.com
Transaction Risk Management Systems
Investigations Department
Cape Town, South Africa

Are you passionate about interacting with Sellers worldwide, working with smart motivated fraud specialists, and solving incredible fraud challenges? Then this opportunity is for you! The Amazon teams have exciting Investigation Specialist roles open in Cape Town, South Africa and are ready to interview!

What to expect: First an initial phone screen or assessment. Next, onsite interviews will last 2-4 hours during which you will meet with investigators and managers from the Amazon teams.

For more information: Please send your resume to trms-capetown@amazon.com.

Which team from Amazon is hiring?

Transaction Risk Management (TRMS)
Want to make a direct multi-million dollar impact to Amazon's bottom line? Amazon’s Transaction Risk Management Services (TRMS) team is responsible for preventing fraudulent purchases across every Amazon product line. TRMS designs and builds high performance software systems using machine learning that identify and prevent fraudulent transactions. Fraud prevention is a real-money game where our software teams strive to outsmart those who attempt to defraud Amazon and our customers.

The TRMS team from Amazon Recruiting on Vimeo.

Why should you apply?

Amazon.com is solving highly complex challenges across many fronts. Working at Amazon.com gives you the opportunity to:

  • Work on ground-breaking technology and interact with Sellers across the world.
  • Work in small teams where you can make a big impact to the business and our customers worldwide
  • Work closely with great teams of top notch software developers
  • Learn what it takes to grow and operate a global business at our scale.

Who are we looking for?

Amazon.com is seeking dedicated, hardworking, analytical candidates with a proven track record of performance and results-oriented thinking, to join the Transaction Risk Management Team. Candidates will be responsible for a wide range of duties related to the investigation and elimination of online e-commerce fraud. Ideal applicants will have experience in the eCommerce space, previous fraud or claims experience, and experience succeeding in a customer-driven workplace. All candidates will be analytical and capable of succeeding in a fast-paced team environment.

The Risk Investigator position relies on judgement to plan and accomplish goals and will work under very limited supervision of the Manager. Individual problem-solving and analytical skills are used to authenticate customers and complex transactions and accounts. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy.

The Risk Investigator will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates and third-parties to accomplish goals. They may also be required to contact customers by phone and email.

Productivity, quality assurance & timely delivery of individual tasks/projects will be evaluated along with the overall contribution to the development of the functional unit. Basic Qualifications:

  • 24/7/365 availability, including willingness to work on weekends, and outside of the "standard" work day.
  • Afternoon shift required
  • Experience with Microsoft Office, including Outlook, Word, and Excel
  • Experience with customer service and/or finance related work
  • Second language skills
  • Demonstrated ability to analyze problems logically
  • Demonstrated analytical and problem solving skills, including the ability to recognize non-obvious patterns

 

Please note all of the positions are based in Cape Town, South Africa

Locations:
The Amazon Cape Town offices are located Western Cape, South Africa.

Amazon Cape Town Offices

Amazon Cape Town Offices

Waterfront near Cape Town Offices

Waterfront near Cape Town Offices

Wembley Square Shop

Wembley Square Shop

To apply or learn more

Email us with questions or send us your CV (resume). We look forward to talking with you!
trms-capetown@amazon.com